Play Smart.
Stay in Control.
At dbg99, responsible gaming is not an afterthought — it is built into the core of everything we do. We provide every Bangladeshi player with the tools, information, and support needed to keep gaming a safe and enjoyable form of entertainment. If gaming ever stops being fun, we are here to help.
What Responsible Gaming Means at dbg99
Responsible gaming is the principle that gambling should always remain a voluntary, affordable, and enjoyable leisure activity — never a source of financial stress, personal harm, or compulsive behaviour.
dbg99 is committed to providing every registered player in Bangladesh with a gaming environment that is safe, transparent, and fair. That commitment extends well beyond SSL encryption and fair-play certification. It means we actively build tools that allow you to set your own limits, step back when you need to, and seek help without judgement if your relationship with gambling is causing concern.
We recognise that the convenience of online gaming — accessible from your phone in Dhaka, Chittagong, Sylhet, or anywhere across Bangladesh — can make it easier to play more than intended. Our responsible gaming framework is designed specifically to address this reality for our players.
Age Restriction — 21+ Only
All dbg99 players must be 21 years of age or older. Age verification is mandatory at registration. Underage gambling is strictly prohibited and any account found to belong to a person under 21 will be closed immediately.
The dbg99 Responsible Gaming Pledge
- We will never market to individuals who have self-excluded or requested a cooling-off period.
- We will provide deposit limits, loss limits, session time limits, and self-exclusion free of charge to any player who requests them.
- We will display responsible gaming reminders and session duration notices to all players at regular intervals.
- We will never extend credit to players or encourage players to chase losses.
- We will respond to all responsible gaming support requests within 24 hours, 7 days a week, 365 days a year.
- We will train our support team to identify and sensitively assist players who may be experiencing gambling-related difficulties.
Tools to Keep You in Control
dbg99 provides a full suite of player-controlled responsible gaming tools. You can activate any of these features at any time through your account settings or by contacting our support team at [email protected].
Deposit Limits
Set a daily, weekly, or monthly deposit cap on your dbg99 account. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. You can request to lower your deposit limit instantly; raising a limit takes a mandatory 72-hour cooling period before it takes effect, giving you time to reconsider.
Loss Limits
Define the maximum net loss you are comfortable with over a set period — daily, weekly, or monthly. When your net losses reach the figure you have specified, your account will be temporarily restricted from placing further bets until the period expires. Loss limits are a practical way to protect your bankroll without stopping play altogether.
Session Time Limits
Choose a maximum session duration — for example, 30 minutes, 1 hour, or 2 hours. When your session reaches the limit you have set, dbg99 will display a session-end notification and log you out automatically. Regular session breaks help you maintain perspective and prevent the fatigue that can lead to poor decision-making.
Time-Out Period
If you feel you need a short break from gaming, you can activate a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is suspended — you cannot log in, deposit, or place bets. Your account balance and data are preserved and will be fully accessible when your chosen time-out period ends.
Self-Exclusion
Self-exclusion is a longer-term measure for players who feel that gambling is becoming a serious problem. You can request self-exclusion for a minimum of 6 months or a maximum of 5 years. During self-exclusion your account is permanently suspended for the chosen period, you will be removed from all dbg99 marketing lists, and reactivation requires a formal review process including a mandatory cooling-off check.
Reality Check Reminders
Enable on-screen reality check notifications that appear at intervals you choose — every 15, 30, or 60 minutes. Each reminder displays how long you have been playing in the current session and your net balance change since you started. These prompts are designed to keep you grounded and aware of your gaming activity in real time.
How to Activate a Responsible Gaming Tool
All responsible gaming tools are available directly from your dbg99 account settings panel. No forms, no waiting — most tools activate instantly. Here is how to get started:
- Log in to your dbg99 account using your registered credentials.
- Navigate to Account Settings and select the Responsible Gaming tab.
- Choose the tool you wish to activate — deposit limit, loss limit, session limit, time-out, or self-exclusion.
- Enter the value or duration you prefer and confirm your selection. The limit or restriction will be applied immediately.
- If you need help at any step, contact support at [email protected] and our team will activate the tool on your behalf within 24 hours.
Requests to reduce a limit or activate a restriction always take effect immediately. Requests to increase a limit are subject to a mandatory 72-hour delay to protect players from impulsive decisions made in the moment.
Your Control Panel at a Glance
Deposit Limit
Daily / Weekly / Monthly caps on BDT deposits. Lower limits apply instantly; increases require 72 hours.
Loss Limit
Daily / Weekly / Monthly net-loss ceilings. Betting is suspended automatically once your threshold is reached.
Session Time Limit
Auto-logout after 30 min, 1 hr, or 2 hrs. Session duration and balance change are shown before logout.
Reality Check
On-screen reminders every 15, 30, or 60 minutes showing session duration and net balance movement.
Time-Out
Short-term account suspension: 24 hrs, 48 hrs, 7 days, or 30 days. Account and balance preserved.
Self-Exclusion
Long-term suspension from 6 months to 5 years. Removed from all marketing. Formal review required to reactivate.
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs may indicate that gambling is becoming a problem. If you recognise several of these in yourself or someone close to you, please reach out for support.
Spending more money on gambling than you originally intended or can comfortably afford.
Chasing losses — continuing to bet in an attempt to recover money that has already been lost.
Feeling restless, irritable, or anxious when not gambling or when unable to access the platform.
Neglecting work, study, family responsibilities, or personal relationships because of time spent gambling.
Borrowing money from friends, family, or financial institutions specifically to fund gambling activity.
Lying to people close to you about how much time or money you spend on gambling.
Using gambling as an escape from stress, anxiety, depression, or difficult life circumstances.
Making repeated unsuccessful attempts to reduce, control, or stop your gambling activity.
Experiencing financial difficulties — unpaid bills, depleted savings, or debt — as a result of gambling.
Gambling with money that was set aside for essential expenses such as rent, food, or utilities.
Feeling a persistent preoccupation with gambling — thinking about past sessions or planning the next one throughout the day.
Needing to bet larger and larger amounts to achieve the same level of excitement or satisfaction.
You Are Not Alone
Problem gambling is a recognised condition that affects people from all walks of life. Acknowledging that there may be an issue is the most important and courageous first step. dbg99's support team is trained to help, and we will never judge or penalise any player for reaching out. Contact us at [email protected] at any time.
Keeping Gaming Fun & Manageable
Most dbg99 players enjoy gaming as a leisure activity without any difficulties. Following these practical guidelines will help keep it that way.
- Set a budget before you start. Decide in advance how much you are comfortable spending as entertainment, and treat that amount as the cost of the fun — not as an investment you expect to recover.
- Never chase losses. If you have reached your budget for the session, stop. Attempting to win back losses by betting more is one of the most common paths to problem gambling.
- Take regular breaks. Step away from the screen every hour. Even a five-minute break helps reset your perspective and reduces fatigue-driven decision-making.
- Never gamble under the influence. Alcohol or other substances impair judgement and increase the risk of making bets you would not normally make.
- Keep other hobbies active. Gambling should be one of many leisure activities in your life, not the primary one. Maintain balance with friends, family, sport, and other interests.
- Use the tools available to you. dbg99 offers deposit limits, session time limits, and reality check reminders precisely so you do not have to rely on willpower alone.
- Do not gamble to solve financial problems. Gambling is not a reliable income source and should never be used as a strategy to pay bills, repay debt, or generate savings.
Protecting Young People
dbg99 strictly prohibits access by anyone under the age of 21. We conduct age verification checks at registration, and we reserve the right to request identity documents at any stage of your account lifecycle to confirm age. Any account confirmed to belong to a person under 21 is closed immediately and any balance is returned to the deposit source.
If you share a device — a phone, tablet, or computer — with children or young family members in your household, we strongly recommend taking the following precautions:
Use a Strong Account Password
Ensure your dbg99 password is unique, strong, and not stored in a shared browser profile or written anywhere accessible to minors.
Enable Device Screen Lock
Use a PIN, fingerprint, or face unlock on your device so that minors cannot access your phone or tablet without authorisation.
Install Parental Control Software
Parental control applications can block access to gambling websites across all browsers on a shared device, providing an additional layer of protection.
Always Log Out After Each Session
Never leave your dbg99 account logged in on a shared device. Always use the logout function before putting the device down.
Get Support Now
If you are concerned about your own gambling or that of someone close to you, please do not hesitate to reach out. Our support team is available 24 hours a day, 7 days a week, and every inquiry is handled with complete confidentiality and zero judgement.
Contact dbg99 Support
Our responsible gaming support team is on hand around the clock. Send us an email with the subject line "Responsible Gaming Request" and we will respond within 24 hours. All communications are confidential.
[email protected]Self-Exclusion Request
To request immediate self-exclusion from dbg99, email us at [email protected] with the subject line "Self-Exclusion Request". Include the duration you prefer (minimum 6 months). Your account will be suspended within 24 hours of your request being received.
[email protected]External Help & Counselling
If you feel you need professional support beyond what dbg99 can provide, we encourage you to speak with a qualified counsellor or mental health professional. Seeking help is a sign of strength, and support is available across Bangladesh for those who need it.
[email protected]Play Responsibly With dbg99
Gaming is most enjoyable when it is in balance. If you are ready to set your limits and play safely, log in to your account and explore our full suite of responsible gaming tools today.